Effective Date: July 20, 2026

1. Who We Are

Real Estate Mediation Service, LLC (“REMS,” “we,” “us,” or “our”) provides mediation services focused on helping buyers, sellers, real estate professionals, attorneys, and other parties resolve real estate-related disputes in a neutral and professional setting.

Our website is built using Wix Studio and hosted through Wix’s website platform.

Business Name: Real Estate Mediation Service, LLC
Address: 103 N. Meadows Drive, Suite 211, Wexford, PA 15090
Phone: 412-206-5055
Email: mediaterealestate@gmail.com
Website: www.mediaterealestate.net

2. What Information We Collect

We may collect and process the following types of personal information when you visit our website, submit a form, request mediation services, make a payment, or contact us directly:
 

• Contact information: Your name, email address, telephone number, mailing address, and other contact details you voluntarily provide.

• Mediation inquiry information: Information about the parties, attorneys, real estate professionals, property, transaction, dispute, or circumstances connected to a potential or existing mediation.

• Case-related information: Case names, court or docket information, referral details, relevant dates, and other information submitted through a New Client Transmittal Form or related communication.

• Payment information: Information needed to identify and process a mediation payment, including the name of the person making the payment, the associated case or mediation, the selected service, and the payment amount. Payment card or banking information may be collected directly by the third-party payment processor used on our website.

• Communication information: Messages, questions, documents, or other information you voluntarily provide by email, telephone, website form, or another communication method.

• Usage information: Browser type, device type, IP address, pages visited, referring pages, and general website activity collected through cookies, analytics tools, or similar technologies.

• Embedded and third-party interaction data: Information connected to your interaction with maps, videos, payment tools, scheduling tools, external links, or other third-party features incorporated into the website.
   

Please avoid submitting highly sensitive, confidential, privileged, or unnecessary information through a general website contact form. REMS may provide additional instructions for submitting case documents or confidential mediation materials through an appropriate communication method.

3. How We Use Your Information

We may use information collected through our website to:

• Respond to questions and requests for information.

• Review new mediation inquiries and determine the appropriate next steps.

• Identify and communicate with parties, attorneys, real estate professionals, insurers, representatives, and other individuals connected to a mediation.

• Schedule, coordinate, administer, and manage mediation services.

• Confirm and process payments associated with mediation services.

• Request additional information or documentation relating to a mediation.

• Send administrative communications, confirmations, reminders, and updates.

• Maintain internal business, payment, and case-administration records.

• Support website functionality, accessibility, performance, and security.

• Analyze and improve website content, navigation, and user experience.

• Comply with applicable legal, regulatory, contractual, accounting, or professional obligations.

• Protect the rights, safety, security, and integrity of REMS, its website, its mediators, and its users.
   

We do not sell or rent personal information to third parties for their independent marketing purposes.

4. How We Use and Disclose Information
 
REMS collects, uses, retains, and discloses personal information only as reasonably necessary to operate its website, respond to inquiries, administer mediation services, process payments, maintain business and case records, protect its systems, and comply with applicable legal and professional obligations.
 
Information may also be used or disclosed with your authorization, as described elsewhere in this Privacy Policy, or as otherwise permitted or required under applicable United States federal or state law.
 
5. Mediation and Case-Related Information

REMS takes the privacy of mediation participants and case-related information seriously.

Information submitted through the website may be used to evaluate, schedule, coordinate, and administer a mediation. Depending on the circumstances, information may need to be shared with mediators, REMS personnel, participating parties, attorneys, insurers, real estate professionals, service providers, or other individuals involved in administering the matter.

Submitting information through the website does not, by itself, establish an attorney-client relationship, mediator-client relationship, or other confidential professional relationship beyond any protections established by applicable law or a separate written agreement.

General website forms and standard email may not be appropriate for transmitting confidential mediation statements, privileged communications, extensive evidence, or highly sensitive documents. Please follow the submission instructions provided by REMS for materials relating to a scheduled mediation.

6. Payment Information

REMS may use third-party payment services to accept and process online payments.

When you make an online payment, your payment card, banking, or financial account information may be collected and processed directly by the applicable payment provider. REMS may receive limited transaction information, such as the payer’s name, payment amount, payment status, date, and case reference, but may not receive or retain complete payment card information.

The payment provider’s collection and use of your information are also governed by its own terms and privacy practices.

7. Data Storage and Security

Information may be stored through Wix’s website infrastructure and through trusted third-party services used for website hosting, forms, payments, scheduling, communication, analytics, document management, and business operations.

REMS takes reasonable administrative, technical, and organizational precautions designed to protect personal information. These measures may include:

• SSL encryption.

• Secure website hosting.

• Password-protected systems.

• Restricted access to personal and case-related information.

• Use of established website, payment, and communication providers.

• Administrative practices intended to limit unauthorized access or disclosure.
   

However, no website, online platform, electronic storage system, or communication method can guarantee complete security. In the event of a security incident, REMS will take appropriate action consistent with applicable legal requirements.

8. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Enable essential website functionality.

• Remember website preferences.

• Understand how visitors navigate and use the website.

• Measure website traffic and performance.

• Improve content, accessibility, and user experience.

• Support embedded services and third-party website features.
   

You may be able to manage or disable cookies through your browser settings or through a cookie consent tool displayed on the website. Disabling certain cookies may affect how parts of the website operate.

9. How We Share Information

REMS may share personal information when reasonably necessary with:

• REMS mediators, personnel, contractors, or administrative support providers.

• Parties, attorneys, insurers, real estate professionals, representatives, or other participants involved in a mediation.

• Website hosting, form, payment, scheduling, email, analytics, document-management, and technology providers.

• Professional advisers, including legal, accounting, or insurance professionals.

• Government authorities, courts, law enforcement agencies, or other parties when disclosure is required or permitted by law.

• A successor organization in connection with a merger, reorganization, sale, or transfer of all or part of the business.
   

REMS does not share personal information with third parties for unrelated purposes unless authorized by the individual or permitted or required by law.

10. Data Retention

REMS may retain personal information for as long as reasonably necessary to:

• Respond to an inquiry.

• Review or administer a mediation request.

• Coordinate and document mediation services.

• Maintain payment and business records.

• Resolve disputes.

• Enforce agreements.

• Meet legal, accounting, insurance, contractual, or professional obligations.
   

Retention periods may vary depending on the type of information, the nature of the matter, and applicable legal or professional requirements.

11. Your Choices and Privacy Requests
 
You may contact REMS to:

• Ask questions about the personal information you have submitted.

• Request that inaccurate contact information be corrected.

• Request removal from optional marketing or informational communications.

• Ask whether certain personal information can be deleted.

• Raise a concern about how your information has been collected, used, stored, or disclosed.
   

REMS will review and respond to privacy requests in accordance with applicable United States federal and state law. Certain information may need to be retained for mediation administration, payment processing, recordkeeping, dispute resolution, fraud prevention, legal compliance, insurance, accounting, or other legitimate business purposes.
 
Residents of states that provide additional privacy rights may submit a request using the contact information below. REMS will honor verified requests to the extent required by applicable law.
 
To submit a privacy request, please contact:
Email: mediaterealestate@gmail.com
Phone: 412-206-5055
 
REMS may request information reasonably necessary to verify your identity and protect personal and case-related information from unauthorized access.

12. Third-Party Tools and Integrations

REMS may use third-party platforms to support website hosting, forms, payments, scheduling, communication, analytics, maps, embedded content, document management, and other operational functions.

These providers may include Wix and other payment, analytics, communication, or business-service platforms selected by REMS.

Each third-party provider maintains its own privacy and security practices. We encourage you to review the applicable provider’s privacy policy before submitting information directly through its service.

13. Links to External Websites

Our website may contain links to external websites, professional organizations, educational resources, payment platforms, social media pages, or other third-party services.

REMS does not control and is not responsible for the privacy practices, security, availability, accuracy, or content of third-party websites. Visiting an external website is subject to that website’s terms and privacy policy.

14. Children’s Privacy

The REMS website and mediation services are not directed toward children under the age of 13. We do not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information through the website without appropriate authorization, please contact REMS so the matter can be reviewed.

15. Updates to This Privacy Policy

REMS may update this Privacy Policy periodically to reflect changes in its website, mediation services, payment processes, technology providers, privacy practices, or legal obligations.

The updated version will be posted on this page with a revised effective date.